Ngage Live Chat has representatives available at all hours of the day, especially on weekends. Our operators respond immediately, offering empathy and focusing the conversation by asking open-ended questions and establishing your firm as a helpful resource. They assist with the intake process and help your potential client – and your firm – determine if there is a good fit. Ngage’s operators then pass the information along to your firm so your team can quickly determine the urgency of the inquiry and take appropriate action to make contact with the client.

While the situation will still require a true consultation to fully understand the client’s situation, making initial contact through live chat can build credibility and trust before you ever meet in person.